Frequently Asked Questions
Everything you need to know about Thorogood English lessons, courses, and how Jacqueline can help your child achieve their best grade.
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About the Lessons
Everything you need to know before booking.
What subjects and levels do you teach?
Jacqueline specialises in IGCSE and A-Level English Language and Literature, as well as 11+ preparation. She has extensive experience with Cambridge, Edexcel, and AQA specifications.
How do the live classes work?
Live classes are held online via Zoom in small groups. Each session is interactive, with direct feedback and plenty of opportunity to ask questions. Sessions are recorded so you can revisit them.
What is the class size?
Groups are kept deliberately small — typically 4 to 6 students — to ensure every student gets meaningful attention and feedback during every session.
Do you offer one-to-one tutoring?
Yes. One-to-one sessions are available for students who prefer personalised, individually tailored instruction. Please contact Jacqueline directly to discuss availability and pricing.
What age groups do you teach?
Jacqueline primarily teaches students aged 14–18 preparing for IGCSE and A-Level examinations, as well as younger students preparing for 11+ assessments.
About the Courses
Self-paced learning you can do anywhere, anytime.
How are the self-paced courses structured?
Each course is broken into focused modules covering key exam skills. You get written notes, practice questions, model answers, and mark scheme guidance — all downloadable and yours to keep.
How long do I have access to the courses?
Lifetime access. Once you enrol, the materials are yours forever. You can revisit them as many times as you need, right up to exam day and beyond.
Are the courses aligned to specific exam boards?
Yes — courses are aligned to Cambridge, Edexcel, and AQA specifications. The relevant specification is clearly stated on each course page.
Can the courses be used alongside live classes?
Absolutely. Many students use the self-paced courses to reinforce and extend what they cover in live classes. The two work very well together.
Practical Questions
Pricing, payments, and everything else.
How do I book a class or course?
Simply head to the Contact page and send Jacqueline a message. She'll get back to you within 24 hours to discuss the right option for your child.
What is your cancellation policy?
We ask for at least 24 hours' notice for cancellations or rescheduling. Please see the booking confirmation email for full details of the cancellation policy.
Is there a free trial or consultation?
Yes — Jacqueline offers a free 15-minute consultation call so you can discuss your child's needs and find the right solution before committing to anything.
Ready to Get Started?
Book a free consultation and find the right option for your child.
Contact Jacqueline